Terms of Sale

Account Number

An account will be established for you with your first order. Please give us your account number everytime you place an order.


Fortec International Inc. strives to maintain competitive pricing while always maintaining the highest quality product. We aim to honour all our catalogue prices, However, currency fluctuations and increased production costs may result in a price change without notice. Typographical errors are exempted. All prices are in Canadian Dollars. Applicable federal and/or provincial taxes will be charged.

Payment Terms

An invoice will be sent with your order. We accept payment by cheque, Visa, MasterCard, or paypal. A 1.5% monthly charge (18% annually) will be added to overdue balances.


Orders will be shipped within 3-5 business day of order being placed. Shipments are usually made by Canada Post /Fed-Ex based on customer preference and situational circumstances. Delivery time will vary due to service type, distance and other factors.


We strive to ensure that all orders are shipped accurately and securely to prevent damage to the product, however if your shipment is damaged or if your order is missing an item, please notify us within two business days.

Returns Policy

If you need to return an item please call your sales representative or our customer service for assistance. Product return can be made within 14 days of purchase, in the original, unmarked, unopened, sealed package with a copy of the original invoice, for a full credit or refund. Returned items not meeting this criteria will be assessed on an item by item basis. Shipping charges may apply.

We do not accept return/exchange of any disposable products, All disposable products are final sale.

All  clearance products are final sale.

For your protection, items such as hand-pieces that have been personalized, custom ordered, opened or used cannot be returned for credit or exchange. We recommend that before you open a product package that you make sure that it contains the item that you ordered.


Fortec strives to produce the highest quality product, however if a product fails as a result of poor workmanship or a defect in materials, at Fortec’s discretion, the item will be replaced at no cost to you. If while in use, you find that an item is defective, please contact your sales representative immediately and they will walk you through the process. Please note that product that has been misused, modified, or tempered with in any way or is beyond the instruments expected life, and any special order merchandise is exempt.